These Terms and Conditions govern your access to and use of the website operated by Ember & Crust Pizzeria (the “Site”). By using the Site, you agree to be bound by these terms. If you do not agree, please discontinue use of the Site immediately.
1. Acceptance and modification. We may revise these Terms at any time. The updated terms will become effective upon posting. Your continued use of the Site constitutes acceptance of the revised terms. We reserve the right to suspend or modify parts of the Site for maintenance or improvements without prior notice.
2. About the business. Ember & Crust Pizzeria operates a pizzeria offering online ordering and related services. Contact information for support is available at seedlingpantryway.sbs or by phone at +44 20 7946 0958. All prices are displayed in £ and may be subject to change without notice. The physical address of the business is 221B Baker Street, London, NW1 6XE, United Kingdom.
3. Eligibility and account safety. You must be at least 18 years old to place orders or create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account.
4. Ordering and fulfillment. When you place an order, you authorize us to process payment and to prepare the items to fulfill your request. We strive to provide accurate estimates of delivery times and prices, but times and costs may vary due to demand, weather, and logistical conditions. By placing an order, you agree to be bound by these Terms and any additional terms that apply to the specific order.
5. Pricing and payments. Prices shown on the Site are in £ and include applicable taxes where required by law. All payments are processed through secure methods selected by us. We may charge a processing fee or delivery fee where applicable, and refunds will be issued at our discretion in accordance with these Terms.
6. Delivery and pickup. Delivery and pickup options are offered where available. You will receive an estimated delivery or pickup time during checkout. We are not liable for delays caused by third‑party couriers or factors beyond our reasonable control. If a delivery is failed or refused, a reasonable restocking or re-delivery fee may apply.
7. Cancellations and refunds. You may cancel orders prior to preparation or dispatch according to the on‑screen options. Once an order is prepared or dispatched, no cancellation is possible. Refunds, if available, will be issued using the original payment method within a reasonable period in line with our policies.
8. Intellectual property. All content on the Site, including menus, images, logos, and text, is owned by or licensed to Ember & Crust Pizzeria and is protected by applicable laws. You may view and print content for personal, non‑commercial use only. You may not copy, reproduce, distribute, or create derivative works without our express written consent.
9. Prohibited conduct. You agree not to misuse the Site or engage in activities that could harm others, interrupt the Site, or infringe on any rights. You must not misrepresent your identity, tamper with security features, or attempt to access areas or data you are not authorized to view.
10. Privacy. We collect and process personal information as described in our Privacy Policy. By using the Site, you consent to such collection and processing in accordance with applicable law. If you have concerns about privacy, contact us via seedlingpantryway.sbs.
11. Limitation of liability. To the maximum extent permitted by law, Ember & Crust Pizzeria and its associates are not liable for indirect, incidental, special, or consequential damages arising from use of the Site or the services. Our total liability for any claim arising out of or related to these Terms is limited to the amount paid, if any, for the service in question.
12. Indemnification. You agree to defend, indemnify, and hold harmless Ember & Crust Pizzeria, its officers, employees, and affiliates from and against any claims, damages, liabilities, fines, or expenses arising from your use of the Site or violation of these Terms.
13. Governing law and dispute resolution. These Terms are governed by the laws of United Kingdom without regard to its conflict of laws principles. Any disputes will be resolved in the courts located in London unless otherwise required by law.
14. Miscellaneous. If any provision is found invalid or unenforceable, the remaining provisions will continue in full effect. Our failure to enforce a right or provision does not constitute a waiver of such right or provision.
Last updated: 2025-10-03